Assist Plumbing and Bathrooms

Tyrone and his team were fantastic throughout our bathroom renovation. He helped us to design the space, think through options and how we could achieve what we wanted. The team worked efficiently and tirelessly to get the space complete on time and we are really happy with the final product. Whilst we had a few snagging issues at the end, Tyrone ensured these were attended to promptly and rectified at no cost - I would really recommend them.

Went from an out of shape bathroom with a sloping floor to a neat tidy and level shower room. Abdul literally took it back to the bare bricks and gave us a great new look.

Tyrone and his team were great. Prompt, efficient and our new shower looks great! Highly recommend

Tyrone’s team recently came and ripped out my old bathroom and fitted me with a new one. From the start, Tyrone was very communicative, providing a quote straight away and keeping me informed. He was honest from the start about what to expect. Work started straight away as he had availability, and the team even worked over the weekend to have everything done in 9 days. This is particularly important as the bathroom was double tiled and required new plasterboard due to the state of the walls underneath. Abdul who was in charge of the team kept me informed every single day about the work they would do that day and if there would be a change of plans. Would highly recommend Tyrone and his team if you’re looking for a new bathroom.

We recently had our bathroom renovated by this company and unfortunately the experience was extremely stressful and disappointing. Communication and reliability were major issues throughout the project. No direct phone numbers were exchanged with the onsite team before works began, which made organising access and resolving issues unnecessarily difficult. We repeatedly explained to Tyrone and Abdul that my partner and I are shift workers who work 12-hour days and nights, and we always informed them in advance when we would be on nights and needed to sleep during the day. Despite this, workmen frequently arrived late or at times different from what had been agreed. On multiple occasions we were assured they would arrive at 8am, only for them to turn up around midday while we were trying to sleep after night shifts. Sometimes workmen did not turn up at all on promised dates, despite confirming they would attend. The job ultimately dragged on for over three weeks, far longer than expected, largely due to poor organisation and missed attendances. There were also serious issues with the standard of work and accountability. During installation, a leak occurred which caused water to come through our downstairs living room ceiling. When I phoned to report this, instead of an apology I was told everything had been done properly and it “shouldn’t be leaking.” When Abdul attended to inspect it, he initially suggested it was because I had “got the floor wet.” Even if that were the cause, that would clearly indicate a problem — it is a bathroom floor. Eventually he agreed to investigate further and advised us not to use the bathroom until he could return the following day. The repair involved cutting a hole in our living room ceiling. In addition: Workmen regularly arrived late without notice. On some agreed dates, no one arrived at all. Water was turned off without proper coordination, causing issues for the hairdressers next door. On one occasion a workman left our back door open despite us explaining we had just brought home new kittens. This was extremely upsetting and could have ended badly. Large bags of rubbish were left at the property, including wooden boards, PVC piping, grout, paint and general debris. The snag list was handled poorly and it felt as though raising issues was an inconvenience. The grout work and paint finishing were substandard and we ultimately had to pay another company to correct them. A photo of the completed bathroom was uploaded to Google without our consent. We may not have objected, but not being asked felt unprofessional given the poor standard of work and lack of communication. I told Tyrone directly that I was unhappy and would be stopping works after the final payment. He asked me to call him, but after weeks of chasing issues and dealing with ongoing problems I was exhausted with the process and did not feel it should be my responsibility to pursue further discussion. I heard nothing more from them. The bathroom is functional, but the overall professionalism, communication, organisation and finishing standards fell well below what we expected. We would not use this company again

Tyrone and the team from Assist Plumbing did a great job, which involved completely redoing my bathroom and utility room. They were really accommodating throughout and did everything to a high standard. As I live in flats, they were always respectful of my neighbours, which I really appreciated. They were great to deal with and I’m really happy with how it all turned out. Would definitely recommend.

Tyrone offered a fantastic service in installing our new bathroom. He spent the time to understand our requirements, offered a clear programme and addressed issues attentively as they arose. We were happy with the end product and would recommend to others.