Ergonomic Designs Bathrooms

If you get your measurements right, they have a Easy to use online site with fast delivery. Pricing was our main priority when searching for a full ensuite. then quality/materials of the items wanted. 1st time using this company, and would use them again & would recommend to others. quality of goods is as hoped(excellent), not put together yet, so hope nothing missing. Only thing we would comment on is the £50 delivery charge offered online for next day delivery, which we did not take up as not in a rush. But the items were delivered next day?? so we felt it was a little misleading to make people, who may want it next day, pay this amount, when you may actually forfill the delivery anyway. i know this may not be the case every time unless you have paid the £50 for it to be a guranteed delivery?? i gather that's how it works? so maybe we were very lucky on this occasion. otherwise you can't bet there pricing or service. thank you.

⭐☆☆☆☆ Avoid if you can. DPD failed to deliver my parcel and then lost it. This happened over 10 days ago, and I'm still being told there's an "ongoing investigation." I've requested a full refund because I had to buy the item elsewhere, but my request has been ignored. Instead, they keep insisting I wait for the investigation to finish, despite my rights as a consumer. I've had to chase them at every stage, communication has been poor, and the issue remains unresolved with no end in sight. Extremely disappointing customer service.

The products that were good were good quality. However, they have a strict policy that you have to let them know within 24 hours if anything is wrong or missing. We ordered our bathroom a few days before our builders arrived. Everything looked in order but when beginning to install the bath a few weeks later, on unwrapping all of the packaging the bath was in fact broken. Because this was after the 24 hours, no compensation at all was given. There was later discovered that the small shower screen handle was missing from the packaging, again we only noticed this when it came to install towards the end of the project so after the 24 hours. It seems entirely unreasonable to take every single item (when ordering a whole bathroom suite) out of every single bit of packaging to check it all after the first 24 hours of delivery. This would leave all the items very exposed to potential further damage on storage. I would advise being very, very careful when ordering from here. If there are any problems, unless you are very quick, Ergonomic designs do not help at all. We spent a lot of money and unfortunately had to pay a lot more to sort the problems out afterwards as there was no way we could have notice everything within 24 hours.

What an absolutely awful experience I’ve had here! I didn’t get a chance to look at my order until a week after delivery, unfortunately the basin was cracked. When I raised this issue with Alex at ergonomic they informed me that as we didn’t report the problem within 48 hours they could only offer me a replacement at cost! I informed them and sent them a copy of my statutory rights to return faulty or defective products and their 48 hour notification period is an internal none legally binding policy. Again Alex was incredibly unhelpful and stated that the courier had taken pictures of the delivery and the delivery had been accepted so they wouldn’t do anything (great, a picture of a box! What does that prove) Anyway, this forced me to dispute a refund with PayPal and even then the company immediately said they would issue a full refund once they’d received the damaged basin back! At this point the company is just being pathetic and making it hard work to get a refund! I responded to state I wouldn’t be returning the basin which is good for nobody unless they pay for the return! I declined this offer and escalated with PayPal who sided with me and issued a refund! Essentially ergonomic bathrooms caused all of this grief over what will likely equate to £30 in profit! Not to mention the utter ignorance to the fact that people can and will make reviews I’m annoyed now that I spent Over £600 with a company like this to be treated this way! I certainly will NEVER return Don’t let companies like this bully you into losing out. 48 hour return notification is an internal none legally binding policy Lastly Thank you Alex A true asset to the company you represent!

Very disappointed with the customer service from Ergonomic Designs Bathrooms. As a company that places orders for a while, we expect at least a basic level of support and communication when issues arise. Unfortunately, whenever there is a problem with an order, payment query, or when advice is needed, the attitude often feels more like trying to get rid of the customer rather than helping resolve the issue. To be honest it has been extremely frustrating. There seems to be very little interest in actually helping or finding solutions. Most of the time, instead of support, we are met with a dismissive attitude and no willingness to assist. Every company faces problems from time to time — that’s understandable. What matters is how those problems are handled. Other suppliers usually try to suggest solutions, communicate properly, and value long-term business relationships. Sadly, that has not been our experience here. After many interactions, I can honestly say that around 90% of the time we leave without any real help or resolution. Very disappointing for a company we have spent so much time with.

I purchased 4 items on-line. I then realised I had made an error on the order, and I needed to change the size of the vanity unit. I used Ergonomic's Help Centre contact form to ask if it was possible to change the order. I must admit, I wasn't expecting things to be so easy. The next morning Lynn Walters emailed me and said she would cancel the item I wanted to change, and I needed to reorder the correct item. Once I had the new order number, she combined all the items, refunded the cancelled item immediately and everything was delivered on time the next morning. The items all look very high quality. Lynn's customer service was exemplary so I would have no hesitation in buying from them again.

Ordered a vanity unit, sink, fittings and a tap if I remember correctly. Tap looks great. Fittings are of a sensible quality. The vanity unit is ok. It's not quite like the pictures (when are they ever?!) and the quality isn't quite up there - but it'll do. Delivery was as expected. I had a query regarding some marks on an item, I emailed asking for their help, they provided it and the problem was solved. Wasn't blown away with the sink quality Nd the only grips was that the sink waste needed some extra washers and sealing before I could connect to pipework. Otherwise I hope it will stand the test of time.