Easy Bathrooms & Tiles

Not bad for tiling bits and bobs but im terms of bathroom gear its expensive compared to the place on mount pleasant and its basically the same gear anyway. The couple of times I have been in to get a few bits (trade) I have paid cash which was happily accepted but I was told it would have to be the exact correct amount as they dont carry change! I mean come on - you either accept cash or you dont. If you accept cash surely you would have a float in which to provide change to a customer? Just bizarre.

Poor quality products not worth the price. Customer service in store is very poor if you have any issues. Just told 'ring customer services'. No help or advice offered whatsoever.

NOT SO EASY BATHROOMS. It is not often I feel I have to write a review, but I feel members of the public who are contemplating purchasing a new bathroom, should note the issues I have had to deal with. Then you can decide. We purchased new items for two bathrooms on 1st September, with the intention of working on one, finishing it, then moving onto the second bathroom. Given information about a bathroom fitter at time of purchase. Delivery arranged for Monday 3rd November along with bathroom fitter to come at same time. Phone call received 30th October, stating not delivering now as some items missing. After brief conversation the delivery was confirmed for the 3rd, but with items missing. PLEASE NOTE, This is kerbside delivery. If you do not have anywhere to store a lot of items please be mindful. If you are elderly please note, the weight of some items can be extremely heavy. A 75 Kilo shower tray for instance will take at least two to move it upstairs' The delivery drivers do not take anything upstairs for you. This is your responsibility. Monday the 3rd, driver arrives on time and moves the items off the lorry to a garage area, over two kerbs. Video footage of these pallets being moved was shown to Easy bathroom staff. PLEASE NOTE. According to Easy bathrooms Customer Services, you should now check everything on the pallets, remove all the cardboard, wrappings, polythene, tape, boxes and anything they have delivered to make sure it is free from damage AND your bathroom fitter cannot start until 5 days after delivery. This is paragraph 3.7 in the contract. PLEASE NOTE, 3.7 on the leaflets in the shop is different to paragraph 3.7 in the email received from customer services. The shop manager has never heard of this 5 days delay with your bathroom fitter from the point of delivery. The email we received after purchase, confirming the contract did not have this information in it either. MY POINT, here is if you need to check every single item, you will need lots of space. So my initial problem, was opening the packages. We found broken tiles and a broken mirror. PLEASE NOTE. To get these items replaced, you have to take photos, send the photo to customer services, purchase new items again, before a refund will be given and those items have to be taken back to the store. The bathroom fitter and I then took the shower tray (65kilos)up to the bathroom, two days later after delivery, as the old one had to be removed. The shower tray was warped and completely unusable. As previously mentioned, I had to take photos, send to Customer Services, and had to purchase a new shower tray, and return the warped one back to easy bathrooms, before refunding any money. A new but different shower tray was ordered and would arrive 3 days later. When it arrived, it was left at the kerbside with myself and the bathroom fitter. This was 75 kilos. We took this upstairs and upon opening the tray, it was damaged and had been cut to length to fit the size I needed. Surprise surprise, we had to take photos again and complete the same process. Customer services on this occasion, promised me they would quality control the new item. But delivery was the following week, causing a further delay. Therefore we took the decision to start the second bathroom, as we were paying the bathroom fitter for his time. This meant we had to leave the house on a night time to get showered elsewhere as neither bathrooms were working. The following week the third shower tray arrived. Damaged and not quality checked at all. I refused the item and immediately contacted the customer support team, to be told, “WE WILL REFUND YOU, GO SOMEWHERE ELSE”.I refused and explained to them what customer services meant. A fourth shower tray was eventually delivered. Finally after 4 weeks we had both bathrooms fitted and completed, thanks to the Bathroom fitter who was excellent. We have complained about the poor standard of customer service we received, and the reply basically blamed us for not checking the items properly. We would not recommend Easy bathrooms to anyone.

I purchased a double sink with expensive taps along with the matching suite. Due to my property been completely revamped, we have only just started to use the en-suite fitted in summer 2025. The waste which comes with the taps purchased is extremely poor cheap quality and not fit for purpose. I contacted the store in Willerby to discuss the fault and was asked to send an email. I informed the gentleman at the store there would be nothing you would see on a photograph, but would bring in the waste for them to see. To be really honest, I was very unhappy with the conversation along with the poor product they provide. I contacted head office and was Equally dissatisfied by their service. To be really honest, I will not use this company again. The delivery, Arrived with battered boxes the radiator box absolutely smelt like urine is the only way I can explain the smell. I contacted Willerby Store with all the problems found on delivery, I did not get the customer service of the same standard as I received when spending money. The fact that the customer service would require the waste to be sent off to be checked and not just checked at the store is ridiculous beyond words. I will never use East bathrooms again. Poor service, and cheap nasty products. There’s far better bathroom stores.

Avoid at all costs! Cheap Chinese products that take months to arrive with zero customer service! Every product bought had an issue or failed within 8 months of fitting including a shower tray.

I had a fantastic experience with Susan at easybathrooms Willerby. From the moment I walked into the show room she was welcoming, knowledgeable and patient in helping me choose the right bathroom design. I’d highly recommend Susan to anyone looking for expert guidance and excellent service

I would recommend Easy bathroom, the Willerby store was really helpful Sue, Steve and Rich were brilliant when it came to measuring up and designing my bathroom, however the delivery service left a lot to be desired, the delivery driver was arrogant and rude and was going to fail my delivery because he didn’t want to put it where I wanted it to be stored, as where he wanted to leave it was not where I could store it safely, after explaining to him why he couldn’t leave it where he wanted to he finally agreed to put it where I could keep it safely, Thanks to the intervention from my plumber. The only other thing that I was a little bit upset about was that they will not take back any over delivery of tiling.