Easy Bathrooms & Tiles

Poor customer service experience. Despite the purchase of tiles and units for full bathroom refit costing thousands, Easy Bathrooms has repeatedly declined to take responsibility for delivering a damaged unit, saying the reporting of the issue was outside their internal timescale. The unit had remained boxed in a bedroom, awaiting builder availability to install it. Whilst we should no longer qualify for a refund, as it was not reported straightaway, legally a replacement or repair of the damage should be forthcoming. The options from Easy Bathrooms were to accept the damaged unit or pay 40% of the cost of it for a replacement. According to UK consumer advisor, Which? and several other sources, reporting the fault after 30 days but within 6 months means that whilst consumers lose the right to an automatic full refund, they are legally entitled to a free repair or a free replacement unit. The law presumes the fault was there at delivery, and the retailer must bear all costs. Under the Consumer Rights Act 2015, goods must be of satisfactory quality and fit for purpose. Consumers are entitled to a remedy at no cost to themselves, if faulty or damaged goods are delivered, internal timescales do not absolve statutory duties. The response from Easy Bathrooms in this case compromises customer trust and goodwill. Update: Easy Bathrooms has now agreed to replace the faulty unit without charge. At the same time, they clearly stated that they maintained their original position and do not accept liability, they were doing it in exceptional circumstances and purely as a good will gesture. (Nothing about it being the statutory right of the consumer in UK law).

Exceptional customer service from Paul once again. His knowledge of all products is outstanding. He is also extremely patient and helpful. This is the second time we have gone to Paul and would highly recommend.

Would highly recommend Paul from Easy Bathrooms. He has designed multiple bathrooms for us that have all looked amazing, whilst being of great quality and at great prices! The service provided is 5*, always on hand to help with any questions and nothing is ever too much trouble. Extremely professional, polite & knowledgeable. We wouldn’t go anywhere else! In fact, we wish we’d found you sooner!

We had a fantastic experience from start to finish. A special thanks to Paul, who really took the time to help us design our bathroom and bring our ideas to life! He was patient, attentive and made the whole process feel easy. Would highly recommend!

We had the pleasure of designing our new bathroom with Paul from Easy Bathrooms- nothing was too much for him, he was happy to make suggestions when asked and was very patient whilst I made quite a few changes to the plans. Paul was very professional and was able to help with recommending fitters as well. Seamless process which I was originally dreading- would highly recommend Paul at Easy Bathrooms!

I can't recommend this company enough. Paul was very professional and knowledgeable. The standard of products is high. Altogether a stress free service. A*

Went in to look at the bathroom enclosures for ideas. Great selection of bathrooms and dealt with Paul who created a lovely bathroom design which we went for. Would recommend visiting over all others available in the city